21 November Newsletter - The Grate of Expectations

Jacob, about 1 year ago

Welcome  Here's an interesting observation: Business is all about People - owners, staff, clients. People respond to Expectations and Communication. And Communication is really about setting Expectations.So ... Business is all about Expectations. Have a quick review of your business - especially the Sales process. What expectations do you set? Which do you fail to meet? Which do you deliver against, and how often do you attempt to exceed expectations? And what impact does this have on the energy of the people around you? The Importance of ExpectationsThis is a nice example of when expectations aren't set, and how easily they can be, from... Read More

14 November Newsletter - You Complete Me

Jacob, about 1 year ago

Hi There -Many business owners are familiar with the concept of a 'Loss Leader', a product sold at a loss in order to promote other, more profitable products in the future. The strategic aspect on this theme is the Complementary Product (or Industry), one that is successful in its own right but which, through its success, promotes your other products.Here in South-East Queensland, as with other Shirlaws cities globally, we run regular executive and leadership workshops. These are complementary to our business coaching work - workshops provide direct value to those who attend, and many attendees later decide they would benefit from coaching... Read More

Sharing what we Learnt

Jacob, over 2 years ago

After every Shirlaws conference, attendees - in this case 57 coaches from Australia and New Zealand - have a chance to share their 'Key Learnings'. Last week we convened on Queensland's Gold Coast, and MC Richard Erickson proposed something different - and interactive blog post where we could not only share our key learnings but also, over time, practical application of those lessons in our own businesses and those of our clients and partners.The Context of the Sanctuary Cove conference was 'Positioning', so I expect many of the lessons will relate to focus and revenue generation. To contribute yours, please... Read More