Coaching Skills for Managers in Professional Services Firms

This one-day workshop is designed to help managers create space amongst day-to-day operations and focus on the essential purpose of their role. The coaching skills workshop will give you an understanding of the personal drivers that lead staff to take on a particular role and, more importantly how to determine what will keep them engaged.  Learn how to effectively work with a mix of up to four generations.  Discover ways to make a more direct contribution to the growth of your business.

The one-day workshop will cover

• Effective listening techniques;
• Moving to a coaching approach to staff management;
• Establishing and managing staff expectations;
• Giving and receiving feedback;
• How to identify underlying issues that are driving behaviour;
• How to get the best out of people;
• Recognising different stages of development in staff;
• How to dramatically increase staff retention and satisfaction.

2008 Australia Dates:

• August 28th 

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